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The first Tank Depot retail store was opened in Pompano Beach, Florida in 1998.
The second store opened in Houston, TX in 2003, a third store opened in
Jacksonville, FL in 2005, and a fourth store in San Antonio, TX in 2008.
At The Tank Depot.com we take advantage of the low costs of selling our
products online by passing the savings on to you! We will always provide you
with quality service and quality products . Our tanks are manufactured for us
by the leading plastic tank manufacturers from all over the U.S.
We are constantly adding new
products to our web site, and as always, our prices are unbeatable. Our web
site is guaranteed to be secure to protect your privacy while shopping online.
We hope you enjoy your Tank Depot shopping experience. If you have any
questions, comments, or feedback please don't hesitate to contact us.
NOTE: We
"Give the customer what they want, fast delivery, quality tanks at unbeatable
prices!" In
order to accomplish that we cut down on unnecessary expenses, we do not have a
toll-free phone number, we do not print catalogs and we don't have a large
sales staff. We of course pass all these savings on to you.
Rest Assured though, we will provide you with great customer service,
simply e-mail us and we will address any of your questions or concerns.
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E-mail Addresses
Customer Service: info@tank-depot.com
Sales: sales@tank-depot.com
Web Site: info@tank-depot.com
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Phone: 866-926-5603
Fax: 727-525-4762
Para español Servicio de
atención al cliente parlante: 631-422-8318
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Mailing Address & Payment
Remittance
441 Broadway
Suite B
W. Babylon NY 11704
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CORPORATE OFFICE:
641 S.W. 7th Street
Pompano Beach, FL 33060
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RETAIL OUTLETS
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The Tank Depot, Inc.
641 S.W. 7th Street
Pompano Beach, FL 33060
(954) 783-0115
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Tank Depot of
Jacksonville, Inc.
2116 West Beaver Street
Jacksonville, FL 32209
(904) 366-1360
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Tank Depot of Texas,
Inc.
13805 I-10 East Freeway
Houston, TX 77015
(713) 453-4470
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New Location:
Tank Depot of San Antonio, Inc.
2620 SE Loop 410
San Antonio, TX 78222
(210) 648-3866
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If you have
interest in joining the Tank Depot Team please email us.
E-Mail at info@tank-depot.com
Order Cancellation Policy
Orders can be cancelled at anytime prior to shipment for full credit. Customers
cancelling orders after shipment are responsible for freight charges &
restocking fees (if applicable) incurred by TankDepot.com on their behalf.
Return Goods Policy
Due
to the nature of our business, Tank Depot needs to maintain a strict return
policy. A return will only be accepted up to the duration and parameters of the
manufacturer's warranty for exchange or repair if a product is found to have a
manufacturing defect. The end user needs to acquire a Return Authorization from
the customer service department at Tank Depot. The defective product then needs
to be shipped in its original packaging to the location provided by the
customer service department at Tank Depot. No return shipments will be accepted
by Tank Depot, or by the manufacturer of the defective product, without the
original packaging and Return Authorization.
In some cases the sales department at Tank Depot may arrange an exchange with
the manufacturer for an alternative product. Once it is received in
satisfactory condition by the manufacturer, the original product will be
refunded, minus a restocking fee up to 25%, and the end user will be billed for
the replacement product. The original product must be returned in "As New" and
“resellable” condition, in the original packaging and with a Return
Authorization provided by the customer service department at Tank Depot. Any
returned item that does not meet all three conditions will still be considered
the property of the end user; and will be shipped back to the end user at the
end user's expense. No refund will be provided for any product returned that
does not meet all three conditions. Additionally, Tank Depot reserves the right
to charge an additional 5% fee on all canceled orders, if the order has already
been processed.
Ronco Marine & RV Tanks:
Ronco tanks are custom tanks and
are manufactured when ordered. The manufacturer does not accept returns on any
marine or RV tanks. We apologize for the inconvenience. Please remeasure your
dimensions before ordering.
Polylok Septic Tank Accessories:
The manufacturer does not accept returns on any
septic tank accessories. We apologize for the inconvenience.
Total Price Guarantee
If you see a lower advertised price from another
site for the same item, we want to know about it. Bring it to our attention,
and we'll gladly beat their price by 5%. Our policy applies only to
advertised prices. It does not apply to special promotions including rebates,
free-with-purchase offers, or special financing. The price you wish us to match
must be verifiable on the Internet or through a printed advertisement. The
competitor's advertisement must be current. Total price comparison must include
freight cost since some vendors undercut our prices by having higher freight
charges.
Shipping Policy
Freight
Unless otherwise agreed in writing, all shipments are F.O.B. Shipping Point.
TankDepot.com will determine the point of origin of shipment, the method of
transportation, and the routing of shipment. All freight charges are the sole
responsibility of the purchaser. Purchasers requesting shipment by a different
method will be billed for any additional charges incurred. TankDepot.com, when
possible, will attempt to make shipments by the routing requested by the
purchaser, but makes no guarantee. All added accessorial fees will be charged
to the customer (examples: Residential, lift-gate, re-consignment, etc.)
Loss, Damage or Delay
Shipping dates are approximate and are based on prompt receipt of all necessary
information and approvals from the purchaser. TankDepot.com shall not be liable
for failure to perform or for delay in performance due to fire, flood, strike,
or other labor difficulty, acts of God, act of any governmental authority or of
the purchaser, riot, embargo, car shortage, wrecks or delay in transportation,
inability to obtain necessary labor, materials or manufacturing facilities from
usual sources or due to any other cause beyond its reasonable control. In the
event of delay in performance due to any such cause, the date of delivery or
time of completion will be postponed by such length of time as may be
reasonably necessary to compensate for the delay.
Claims
It is of utmost importance that receivers make note of
any damage to deliveries. The act of signing for delivery is the acceptance of
the transfer of ownership of the property (the shipment) from the shipper to
the receiver. The person who signs the Bill of Lading when tanks
are delivered MUST note any damage on the Bill of Lading (Delivery Receipt.)
Please take pictures if possible. Oftentimes, the damage is done to a part that
can easily be replaced. If there is no indication of damage, trucking companies
will deny claims for damage in transit. Tank Depot is not responsible for
damage caused by freight carriers.
TankDepot.com’s vendors take great care to ship tanks that are in excellent
condition. Once they leave their sites, damage can occur while the tanks are in
the hands of the trucking company. If there is no notation of damage on the
signed Bill of Lading, trucking companies often deny claims of damage. It is
their right to do so. It is important that whoever receives the tanks be
trained to look for damage and note it on the Bill of Lading (Delivery
Receipt.)Even if there is no designated space for such a notation, it must be
written on the Bill of Lading (Delivery Receipt.)
Claims for damage or shortage or any other reason must be made within 30 days
from the date invoiced and must be noted on the Bill of Lading (Delivery
Receipt.) We value our customers
and will assist in pursuing valid claims for damage to tanks when they are in
transit. That being said, we cannot pursue such claims if the receiver of the
tanks does not note damage.
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