CORPORATE OFFICE:
685 John B Sias Memorial Pkwy Ste 330
Fort Worth, TX, 76134-1304
Order Cancellation Policy
Orders can be cancelled at
anytime prior to shipment for full credit. Customers cancelling orders after shipment
are responsible for freight charges & restocking fees (if applicable) incurred
by TankDepot.com on their behalf. Custom orders (Orders that have fittings or modifications that are not standard) are non refundable AND MAY NOT BE EXCHANGED at time of completion.
Orders may be cancelled prior to shipment by submitting an order cancellation request
here.
Return Goods Policy
Due to the nature of our business, Tank Depot needs to maintain
a strict return policy. A return will only be accepted up to the duration and parameters
of the manufacturer's warranty for exchange or repair if a product is found to have
a manufacturing defect. The end user needs to acquire a Return Authorization from
the customer service department at Tank Depot. The defective product then needs
to be shipped in its original packaging to the location provided by the customer
service department at Tank Depot. No return shipments will be accepted by Tank Depot,
or by the manufacturer of the defective product, without the original packaging
and Return Authorization.
In some cases the sales department at Tank Depot may arrange an exchange with the
manufacturer for an alternative product. Once it is received in satisfactory condition
by the manufacturer, the original product will be refunded, minus a restocking fee
up to 25%, and the end user will be billed for the replacement product. The original
product must be returned in "As New" and “resellable” condition, in the original
packaging and with a Return Authorization provided by the customer service department
at Tank Depot. Any returned item that does not meet all three conditions will still
be considered the property of the end user; and will be shipped back to the end
user at the end user's expense. No refund will be provided for any product returned
that does not meet all three conditions. Additionally, Tank Depot reserves the right
to charge an additional 5% fee on all canceled orders, if the order has already
been processed.
Rotationally Molded Tanks and Parts:
All dimensions are outside part dimensions
in inches and may vary by the Standard Rotational Molding Tolerance of +/- 3%
Chemtainer Industries:
Any product ordered which is manufactured by Chemtainer Industries is subject to a 25% restocking fee on returned items. Approval is needed to return your items. Orders cannot be cancelled once they have been produced, EVEN IF they have not shipped.
Dura-Cast Tanks:
Dura-Cast’s manufacturing policy does
not allow for cancellations or returns once the tank(s) have been manufactured (even
if not yet shipped). Dura-Cast tanks are manufactured when ordered. We apologize
for the inconvenience. Please re-measure your dimensions before ordering.
Norwesco Tanks:
Norwesco's manufacturing policy prohibits cancellations of customized tanks or tanks with special color variations once they have been manufactured (even if they have not yet been shipped). Blemished tanks may only be cancelled prior to shipping and are not eligible for return. Approval is needed for all returns and is subject to a 25% restocking fee. We apologize for any inconvenience. It is recommended that you remeasure your dimensions before placing an order.
Poly-Mart Tanks:
Poly-Mart’s manufacturing policy does
not allow for cancellations or returns once the tank(s) have been manufactured (even
if not yet shipped). Poly-Mart tanks are manufactured when ordered. We apologize
for the inconvenience. Please re-measure your dimensions before ordering.
Polylok Septic Tank Accessories:
The manufacturer does not accept returns
on any septic tank accessories. We apologize for the inconvenience.
Ronco Marine & RV Tanks:
Ronco tanks are custom tanks and are
manufactured when ordered. The manufacturer does not accept returns on any marine
or RV tanks or cancellations on orders where the tank has already been manufactured
(but not yet shipped). We apologize for the inconvenience. Please re-measure your
dimensions before ordering.
Rotoplas Tanks:
Rotoplas’s manufacturing policy does not allow for cancellations or returns once the tank(s) have been manufactured (even if not yet shipped). Rotoplas tanks are manufactured when ordered. We apologize for the inconvenience. Please re-measure your dimensions before ordering.
McClure Carts:
McClure's manufacturing policy does not allow for cancellations or returns once the cart(s) have been manufactured (even if not yet shipped). McClure carts are manufactured when ordered. We apologize for the inconvenience. Please re-measure your dimensions before ordering.
Total Price Guarantee
If you see a lower advertised price from another site
for the same item, we want to know about it. Bring it to our attention, and we'll
gladly beat any competitor’s price.
Our policy applies only to advertised prices. It does not apply to special promotions
including rebates, free-with-purchase offers, or special financing. The price you
wish us to match must be verifiable on the Internet or through a printed advertisement.
The competitor's advertisement must be current. Total price comparison must include
freight cost, & sales tax, if applicable.
Requests for Total Price Guarantee may be submitted prior to purchase or up to 18
hours after order's entry.
Shipping Policy
Freight
Unless otherwise agreed in writing, all shipments are F.O.B. Shipping Point. TankDepot.com
will determine the point of origin of shipment, the method of transportation, and
the routing of shipment. All freight charges are the sole responsibility of the
purchaser. Purchasers requesting shipment by a different method will be billed for
any additional charges incurred. TankDepot.com, when possible, will attempt to make
shipments by the routing requested by the purchaser, but makes no guarantee. All
added accessorial fees will be charged to the customer (examples: lift-gate, re-consignment,
etc.). If your product is shipping to a residential address, a university campus,
a military base, a farm, a construction site, or any other nonbusiness location,
the freight companies assess a surcharge to your delivery charge. It is the consumer's
responsibility to inform us prior to delivery if the location for delivered cannot
accept a 53’ trailer delivery vehicle. Deliveries that cannot be made due to vehicle
size or access restriction will be billed as delivered. If a delivery is possible
with another vehicle, re-delivery will be made and an additional delivery fee will
be charged. Someone must be present to accept and sign for the delivery or the freight
company will have to return and may charge for additional delivery attempts. The
receiver is responsible for unloading all merchandise. Trucking companies allow
a limited amount of time to offload your product, because they normally have a daily
route with multiple deliveries and pickups. If that time is exceeded, you will be
assessed additional charges for waiting time.
Truck Access Requirements
Trucks up to 65’ in length may deliver your merchandise. In most cases they cannot
enter private driveways or roads, as there is insufficient room to maneuver and
turn around. When this is the case, prior arrangements must be made to deliver your
order to a predetermined location, preferably the nearest public road access to
the original destination address.
Loss, Damage or Delay
Shipping dates are approximate and are based on prompt receipt of all necessary
information and approvals from the purchaser. TankDepot.com shall not be liable
for failure to perform or for delay in performance due to fire, flood, strike, or
other labor difficulty, acts of God, act of any governmental authority or of the
purchaser, riot, embargo, car shortage, wrecks or delay in transportation, inability
to obtain necessary labor, materials or manufacturing facilities from usual sources
or due to any other cause beyond its reasonable control. In the event of delay in
performance due to any such cause, the date of delivery or time of completion will
be postponed by such length of time as may be reasonably necessary to compensate
for the delay.
If a tank is refused and TankDepot sends it to a local store to be inspected by a Manager and it is deemed undamaged due to Cosmetic scrapes, scratches, scuffs and dirt or any other reason the customer is responsible for all shipping fees and restock fees of up to 25% if said customer refuses to accept the same tank back.
Pickup
Choose "Pickup" as your shipping option when you place an order with a sales representative. You'll receive an email confirmation and then a follow-up email once your purchase is ready for pickup at the selected location.
Pickup is not available for all products / categories.
Please pick up your item(s) within 5 business days of notification that your order is ready for pick up. Orders that are not picked up within 5 business days of notification may be allocated to a different order or your items returned to inventory. We will keep your order active in the system, however, you may be subject to a longer lead time while waiting on items to be manufactured again.
Tank Depot follows all manufacturer warranties. To submit a warranty claim, please email customerservice@acuantia.com. Items must remain available through entire warranty process unless otherwise specified in writing by one of our representatives.
Claims
It is of utmost importance that
receivers make note of any damage to deliveries. All orders are shipped from Tank
Depot’s vendors only after they are inspected for accuracy and quality inspected
to insure there is no damage. Title is passed to the carrier at time of pickup and
it becomes their responsibility to safely handle the product to insure that it arrives
in the same condition as it was in when it left the facility. When you receive
your merchandise, make sure to inspect it carefully to insure it is in good, undamaged
condition PRIOR TO SIGNING FOR IT. If you accept it and sign that you
received it in good condition, the freight company is no longer responsible for
any damages that you discover later. The act of signing for delivery is acceptance:
(1) that your tank has arrived undamaged, (2) of ownership of the property (the
shipment) from the shipping carrier to the receiver. The person who
signs the Bill of Lading when tanks are delivered MUST note any damage on the
Bill of Lading (Delivery Receipt). Make sure the delivery driver also
signs that the product is damaged. Tanks may become soiled in transit. Dirty tanks
DO NOT constitute damage and damage claims will be refused. Cosmetic and surface
scuffs and scrapes can happen in transit. Surface scrapes will not impact the product's
structural integrity or void your warranty, and do not constitute damage.
Please take pictures, if possible, and contact Tank Depot immediately upon discovery
for evaluation and proper resolution. Oftentimes, the damage is done to a part that
can easily be replaced. If there is no indication of damage, trucking companies
will deny claims for damage in transit. Tank Depot is not responsible for damage
caused by freight carriers. Tank-Depot.com’s vendors take great care to ship tanks
that are in excellent condition. Once they leave their sites, damage can occur while
the tanks are in the hands of the trucking company. If there is no notation of damage
on the signed Bill of Lading, trucking companies often deny claims of damage. It
is their right to do so. It is important that whoever receives the tanks be trained
to look for damage and note it on the Bill of Lading (Delivery Receipt.) Even if
there is no designated space for such a notation, it must be written on the Bill
of Lading (Delivery Receipt). It is the purchaser’s responsibility to notify Tank
Depot of all damages within 5 business days from delivery. Claims for damage or
shortage or any other reason must be made within 30 days from the date invoiced
and must be noted on the Bill of Lading (Delivery Receipt.) We value our customers
and will do everything to get a replacement tank out at no extra charge, as long
as the damage is noted at the time of delivery. We will NOT accept responsibility
for damage done to the tank if the receiver of the tank does not note damage. At
this point you will accept ALL responsibility for the tank and can file a claim
directly with the carrier for the damage. We will be happy to assist you with this
process.
We will not be held liable for damages when our freight services are not used. Should you opt to use your own carrier and damage occurs, you will be responsible for filing a claim with your carrier directly.
Errors on Our Site
Prices and availability of products and services are subject to change without notice.
Errors will be corrected where discovered, and Tank Depot reserves the right to
revoke any stated offer and to correct any errors, inaccuracies or omissions including
after an order has been submitted and whether or not the order has been confirmed
and your credit card charged. If your credit card has already been charged for the
purchase and your order is cancelled, Tank Depot will issue a credit to your credit
card account in the amount of the charge.
YOUR CALIFORNIA PRIVACY
RIGHTS
If you are a California resident, California law provides that you be given the
opportunity to opt out of our sharing your personal information with third parties
that would use such personal information for their own direct marketing. Absent
such an opt-out, we may share your information with other Tank Depot businesses
to provide you with information about their products, services or promotions that
we think may be of interest to you. Accordingly, per California law, we provide
a way for you to opt out if you do not want us to share your information in this
manner. California residents can opt out of our sharing your information as described
above by contacting Customer Service, Monday - Friday 9:00 AM - 5:00 p.m. (Eastern
Time) at
and requesting that you would like to opt out from receiving all marketing communications
from Tank-Depot.com Businesses. If you have already received communications from
us, it will expedite the opt-out process if you are prepared to provide us with
the exact name, and e-mail and/or postal mail addresses under which you have been
receiving communications from us. Please note that it may take us up to 30 days
to fully process your opt-out request. To review our complete Privacy Notice, please
click here