Order Cancellation Policy

Due to the nature of our business, Tank Depot needs to maintain a strict return policy. A return will only be accepted up to the duration and parameters of the manufacturer’s warranty for exchange or repair if a product is found to have a manufacturing defect. The end user needs to acquire a Return Authorization from the customer service department at Tank Depot. The defective product then needs to be shipped in its original packaging to the location provided by the customer service department at Tank Depot. No return shipments will be accepted by Tank Depot, or by the manufacturer of the defective product, without the original packaging and Return Authorization.

In some cases the sales department at Tank Depot may arrange an exchange with the manufacturer for an alternative product. Once it is received in satisfactory condition by the manufacturer, the original product will be refunded, minus a restocking fee up to 25%, and the end user will be billed for the replacement product. The original product must be returned in “As New” and “resellable” condition, in the original packaging and with a Return Authorization provided by the customer service department at Tank Depot. Any returned item that does not meet all three conditions will still be considered the property of the end user; and will be shipped back to the end user at the end user’s expense. No refund will be provided for any product returned that does not meet all three conditions. Additionally, Tank Depot reserves the right to charge an additional 5% fee on all canceled orders, if the order has already been processed.

All dimensions are outside part dimensions in inches and may vary by the Standard Rotational Molding Tolerance of +/- 3%

Any product ordered which is manufactured by Chemtainer Industries is subject to a 25% restocking fee on returned items. Approval is needed to return your items. Orders cannot be cancelled once they have been produced, EVEN IF they have not shipped.

Dura-Cast’s manufacturing policy does not allow for cancellations or returns once the tank(s) have been manufactured (even if not yet shipped). Dura-Cast tanks are manufactured when ordered. We apologize for the inconvenience. Please re-measure your dimensions before ordering.

Norwesco’s manufacturing policy does not allow for cancellations or returns on any tanks that have been customized in any way whether it has shipped or not. Tanks with special color variations may not be cancelled as well. Blemished tanks once they ship may not be cancelled. Once a tank ships it may not be cancelled and returned. We apologize for the inconvenience. Please re-measure your dimensions before ordering.

Poly-Mart’s manufacturing policy does not allow for cancellations or returns once the tank(s) have been manufactured (even if not yet shipped). Poly-Mart tanks are manufactured when ordered. We apologize for the inconvenience. Please re-measure your dimensions before ordering.

The manufacturer does not accept returns on any septic tank accessories. We apologize for the inconvenience.

Ronco tanks are custom tanks and are manufactured when ordered. The manufacturer does not accept returns on any marine or RV tanks or cancellations on orders where the tank has already been manufactured (but not yet shipped). We apologize for the inconvenience. Please re-measure your dimensions before ordering.

Rotoplas’s manufacturing policy does not allow for cancellations or returns once the tank(s) have been manufactured (even if not yet shipped). Rotoplas tanks are manufactured when ordered. We apologize for the inconvenience. Please re-measure your dimensions before ordering.

McClure’s manufacturing policy does not allow for cancellations or returns once the cart(s) have been manufactured (even if not yet shipped). McClure carts are manufactured when ordered. We apologize for the inconvenience. Please re-measure your dimensions before ordering.

Our policy applies only to advertised prices. It does not apply to special promotions including rebates, free-with-purchase offers, or special financing. The price you wish us to match must be verifiable on the Internet or through a printed advertisement. The competitor’s advertisement must be current. Total price comparison must include freight cost, & sales tax, if applicable.

Requests for Total Price Guarantee may be submitted prior to purchase or up to 18 hours after order’s entry.