Shipping Policy

Unless otherwise agreed in writing, all shipments are F.O.B. Shipping Point. TankDepot.com will determine the point of origin of shipment, the method of transportation, and the routing of shipment. All freight charges are the sole responsibility of the purchaser. Purchasers requesting shipment by a different method will be billed for any additional charges incurred. TankDepot.com, when possible, will attempt to make shipments by the routing requested by the purchaser, but makes no guarantee. All added accessorial fees will be charged to the customer (examples: lift-gate, re-consignment, etc.). If your product is shipping to a residential address, a university campus, a military base, a farm, a construction site, or any other nonbusiness location, the freight companies assess a surcharge to your delivery charge. It is the consumer’s responsibility to inform us prior to delivery if the location for delivered cannot accept a 53’ trailer delivery vehicle. Deliveries that cannot be made due to vehicle size or access restriction will be billed as delivered. If a delivery is possible with another vehicle, re-delivery will be made and an additional delivery fee will be charged. Someone must be present to accept and sign for the delivery or the freight company will have to return and may charge for additional delivery attempts. The receiver is responsible for unloading all merchandise. Trucking companies allow a limited amount of time to offload your product, because they normally have a daily route with multiple deliveries and pickups. If that time is exceeded, you will be assessed additional charges for waiting time.

Trucks up to 65’ in length may deliver your merchandise. In most cases they cannot enter private driveways or roads, as there is insufficient room to maneuver and turn around. When this is the case, prior arrangements must be made to deliver your order to a predetermined location, preferably the nearest public road access to the original destination address.

Shipping dates are approximate and are based on prompt receipt of all necessary information and approvals from the purchaser. TankDepot.com shall not be liable for failure to perform or for delay in performance due to fire, flood, strike, or other labor difficulty, acts of God, act of any governmental authority or of the purchaser, riot, embargo, car shortage, wrecks or delay in transportation, inability to obtain necessary labor, materials or manufacturing facilities from usual sources or due to any other cause beyond its reasonable control. In the event of delay in performance due to any such cause, the date of delivery or time of completion will be postponed by such length of time as may be reasonably necessary to compensate for the delay.

If a tank is refused and TankDepot sends it to a local store to be inspected by a Manager and it is deemed undamaged due to Cosmetic scrapes, scratches, scuffs and dirt or any other reason the customer is responsible for all shipping fees and restock fees of up to 25% if said customer refuses to accept the same tank back.

Choose “Pickup” as your shipping option when you place an order with a sales representative. You’ll receive an email confirmation and then a follow-up email once your purchase is ready for pickup at the selected location.

Pickup is not available for all products / categories.

Please pick up your item(s) within 5 business days of notification that your order is ready for pick up. Orders that are not picked up within 5 business days of notification may be allocated to a different order or your items returned to inventory. We will keep your order active in the system, however, you may be subject to a longer lead time while waiting on items to be manufactured again.